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What Do
People Want Online?
It's Not What You Think It Is by Jay
Conrad Levinson
What people want online is a question guerrillas ask themselves
a lot. Whether it's for fun or work or something else, understanding a
consumer's motives once he or she logs on is a necessity. But the experts
don't seem to agree on what people want.
Some folks see the web as a vast, new field for advertising
messages, assuming that while people may want to do something else, if we can
entice them with flash, we can sort of trick them into paying attention
to our products and services.
Guess what. That's not gonna happen.
Other folks seem to subscribe to the notion that people online
are looking for entertainment on the Internet, and therefore they
construct messages aimed at persuading while playing. And, in other
cases, the time-honored direct-response model wins out: Grab people when
you can, get 'em to take an action, and then market, market, market. The
answer may be that the consumer has and wants a lot more control than we
give him/her credit for.
Today, webmeisters are in control. Sort of. In a perfect
cyberworld, people will be in control. Sort of.
Two recent studies shed light upon this dilemma. One was
conducted by Zatso. The other was conducted by the Pew Research Center.
Zatso and Pew. (Those guys didn't spend much time reading
"how-to-name-your-company" books, I guess.) Still, both of their studies
illuminated the answer as to what people want to do online.
The answer, as most answers, is very utilitarian: People want to
accomplish something online. They're not aimless surfers hoping to
discover a cybertreasure. Instead, the average Net user turns
out to be a goal-oriented person interested in finding information
and communicating with others -- in doing something he or she set out to
do.
Look at the Zatso study. "A View of the 21st Century News
Consumer" looked at people's news reading habits on the web. It revealed
that reading and getting news was the most popular online activity after
email. The guerrilla thinks, "That means email is number one. How might
I capitalize on that?"
One out of three respondents reported that they read news online
every day, with their interests expanding geographically -- local news
was of the most interest, U.S. news the least.
Personalization was seen as a benefit, too. Seventy-five percent
of respondents said that they wanted news on demand and nearly two out of
three wanted personalized news. The subjects surveyed liked the idea that
they, not some media outlet, controlled the news they saw. They feel they're
better equipped to select what they want to see than a professional editor.
Again, control seems to be the issue. Again, guerrillas think of ways to
market by putting the prospect in control.
The Pew Research Center study revealed that regular net users
were more connected with their friends and family than those who didn't
use the Internet on a regular basis.
Almost two-thirds of the 3,500 respondents said they felt that
email brought them closer to family and friends -- significant
when combined with the fact that 91% of them used email on a regular
basis. That's 91%. It took VCRs 25 years to achieve such market
penetration.
What did people in this study seem to be doing online when they
weren't doing email? Half were going online regularly to purchase
products and services, and nearly 75 percent were going online to search
for information about their hobbies or purchases they were planning to make.
Sixty-four percent of respondents visited travel sites, and 62 percent
visited weather-related sites. Over half did educational research, and 54
percent were hunting for data about health and medicine.
A surprising 47 percent regularly visited government web sites,
and 38 percent researched job opportunities. Instant messaging was used
by 45 percent of these users, and a third of them played games online. Even
with all the hype in the media, only 12 percent said they traded stocks
online.
What does this mean to e-marketers? It means that if you're
constructing a site for goal-oriented consumers, you'd better make sure
you can help facilitate their seeking. Rather than focus on entertainment,
flash, and useless splash screens, the most effective sites are those that
help people get the information they want when they need it. Straightforward
data, information that invites comparison, and straight talk are going to
win the day.
A client buddy of mine showed me his website which heralds his
retail location and attempts to sell nothing online. He said it has been
the biggest moneymaker in the history of his 35-year-old company. Then he
apologized for its lack of glitter and special effects. He asked how his
site could be so successful even though it lacked anything to add razzmatazz
and dipsydazzle.
Now, you know the answer.
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Jay Conrad Levinson is probably the most respected marketer in
the world. He is the inventor of "Guerrilla Marketing" and is
responsible for some of the most outrageous marketing campaigns in history
-- including the "Marlboro Man" -- the most successful ad campaign
in history. In his latest book, "Put Your Internet Marketing on Steroids"
Jay reveals how you can use marketing steroids legally to make your business
insanely profitable. Click
here or go to: http://www.MarketingOnSteroids.com/g.o/Web4Business for instant access.
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